Payment, Charges & Refunds

Boll & Branch is operated by Record World.

Last updated: September 25, 2026

Use this guide to understand the choices, responsibilities, and support available.

Start here

1. Payment security and assistance

Payment data is transmitted through the payment and commerce services used at checkout. For a payment question, contact Record World at support@bollandbranclh.shop or 317-401-0875 and include the order number without sending full card or account credentials.

2. Merchant and currency

Record World operates bollandbranclh.shop and is the merchant identified in these payment terms. Orders are presented in USD unless the storefront or checkout clearly displays another currency.

3. Accepted payment methods

We accept the payment methods displayed at checkout. The methods actually displayed at checkout are the methods available for the order, destination, device, and transaction amount.

4. Authorization and review

Submitting an order authorizes the selected payment provider to process the amount shown at checkout. An order may be reviewed or declined when authorization fails, information is incomplete, or fraud screening requires verification.

5. Charges shown at checkout

The checkout page shows the product total, shipping, discounts, and applicable taxes before confirmation. Customers should review the final amount and currency before submitting payment.

6. Refunds to the original method

Approved refunds are returned to the original payment method according to the Return and Refund Policy and normally require 10 days for store processing. A financial institution may require additional posting time.